HELP CENTER

Condensation needs to be taken seriously!  Ignoring it can damage the RV which is not warrantable and most importantly could lead to mold issues which could be a health hazard.  The key to controlling condensation is ventilation.  A family in the course of normal use (breathing, bathing, cooking, washing dishes, wet towels/clothes, etc.) can put gallons of moisture (water) into the air.  If that moisture is unable to escape the RV, you will experience condensation.  Tips to proper ventilation:  crack a window, crack the roof vents, utilize the roof fans when showering, use the range hood fan when cooking or washing dishes, avoid hanging wet towels/clothes inside to dry.  If these basic tips are unsuccessful in controlling condensation, it may even be necessary to consider purchasing a dehumidifier.  (See Owner’s Manual for further information regarding controlling indoor air quality).

Yes! This is the first sign of condensation.  Picture a ice cold soda pop sitting on the picnic table on a warm humid day.  What happens?  The can sweats profusely.  Your RV reacts the same way.  When there is excessive moisture inside the unit, it will attach itself to any surface that is cooler than the temperature of the components inside the RV.  The first hint of excessive moisture in the air can usually be seen on the windows.  Outside air is cooling the window on the outside, inside air is warming the window on the inside, the moisture is attracted to that surface and the windows begin to sweat

Use automotive/Marine grade “Non-abrasive” cleaners & waxes with a soft cloth.  Avoid products with ammonia, caustic harsh cleaners and rubbing compounds.  Avoid high-pressure washers, rotating brushes, etc. around graphics or painted areas.  Do not “dry wipe” surfaces.

During the manufacturing process, the glue used to secure the roofing material to the plywood underlayment goes through a “curing” process.  In some instances, the glue continues to “cure” after the roof material is in place and the gas causes an air pocket.  Typically, they will never get any larger and do not pose any threat for leakage or structural problems.  If your unit has one that is making you uncomfortable, have your dealer check it for your piece of mind.

Nothing!  The only maintenance to the roof material itself is washing it a few times a year.  Most standard household detergents combined with warm water are appropriate (avoid petroleum based solvents, harsh abrasives or citrus based products). Keep debris cleared to help avoid stains.

Note:  While the rubber or TPO roof material itself is relatively maintenance free, any sealed openings in the roof do require periodic inspections & resealing, typically every 3-6 months.  Please review the Owner’s Manual for more information on the Care & Maintenance of your RV. 

Remove the termination cap outlet, connect the sewer hose (adaptor) to the termination end, place the other end into an approved dump station inlet, open the black (sewer) water termination valve first, once dumping slows down, open the gray water termination valve (if unit is equipped with 2 gray water tanks, dump one at a time), once contents are dumped, close termination valves, flush sewer tank with water, open termination valves one at a time until empty, close termination valves, disconnect sewer hose and store, install termination cap, add approved chemical deodorant as per manufacturers instructions.